FAQ

After payment is confirmed, the system will automatically deliver your order immediately. Go to [My Orders] or use the Guest Order Lookup (enter your email and order password) to view your purchased account details. If you have not received it within 5 minutes, please check that your order status shows "Completed". If the issue persists, click the support link at the bottom of this page.

For business cooperation, please click the support link at the bottom of this page to reach us on Telegram. We will reply as soon as possible.

For after-sales issues, please click the support link at the bottom of this page. If you encounter any issues after receiving your account (login failure, account banned, etc.), contact us promptly. We provide comprehensive after-sales protection.

Please follow these steps: 1. Not delivered: Wait 5 minutes — the system delivers automatically after payment. If still not received, click the support link at the bottom of this page and provide your order number. 2. Frequent refunds: This usually means the item is out of stock and the system cannot fulfill the order. Try a different product, or contact us to ask about restocking.

Please follow these steps: 1. Confirm payment was successful: Check whether your bank or payment app shows a deduction. 2. Wait for processing: Recharges usually arrive within 1–5 minutes; during peak hours there may be a slight delay. 3. Not arrived after 30 minutes: Click the support link at the bottom of this page with a screenshot of your payment proof. We will process it manually after verification.